India Elections : Dial toll free number for poll-related query

For any election related information, dial 011-47617500, the toll free number of Delhi Election Commission’s round-the-clock call centre. You can clarify any queries regarding elections by calling up this number.

This call centre, specially designed to cater needs of the citizens for answering questions dealing with elections alone, has been functioning from March 15. Thirty people are presently working in the call centre in two shifts. Most of them are students hired through an agency.

Answering more than 500 calls every day, the call centre, which has been functioning since March 15, is the Election Commission’s effort to attract people to vote and make the seemingly cumbersome process of voter registration easier by answering all their queries.

Uday Bakshi, the supervisor of the call centre at the election commission office in Kashmere Gate, said their aim is to give people as much election related information as they can.

On the polling day, we will give information on the polling percentage and voter turnout. On the day of counting, we will give information like who won by what margin and an hourly update, he said.

All the employees are in the age group of 20 to 25. Most of them are students. They were given training on the behavioural aspects. Mannerisms on how to greet a caller, talk politely, retrieve and deliver information were taught. More than 500 calls are answered every day by these employees even though this call centre facility has not been publicised. It will be publicised in the first week of April.

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